SHIPPING

The K Spot Store is working to provide the most efficient delivery service with the most reasonable price and quickest service. Orders are generally shipped from our distribution centre. The next working day after full payment is received.

A non- PO Box address is required for delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

HOW LONG DOES IT TAKES TO SHIP?

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

Shipping within 2-14 business days ****Please note there may be delays due to covid*****

Where can I find the delivery information?

Tracking information will be emailed to you.

NOTE:

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.
A re-delivery cost will occur if you are not home at the arranged time for large items.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

STATEPOSTCODE
SOUTH AUSTRALIA5701
TASMANIA 7151
WESTERN AUSTRALIA6215-6699
WESTERN AUSTRALIA6700-6799
NORTHERN TERRITORY0800-0999
QUEENSLAND4806-4895
QUEENSLAND4454-4805
QUEENSLAND4300-4699
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